PRIVACY POLICY
We understand that making
purchases online involves a great deal of trust on your part. We take this
trust very seriously, and make it our highest priority to ensure the security
and confidentiality of the Personally Identifiable Information ("PII")
you provide us. America's Vacation Center, LLC, independently owned and
operated travel agencies ("Independent Agencies") and other business
partners including Rev Agency, LLC ("Flyyeer Travel") conduct
business under various registered trade names including but not limited to Flyyeer
Travel, ®, Flyyeer Travel®, Flyyeer®, and the Flyyeer Travel Network™. This Flyyeer
Travel Privacy Policy (the "Privacy Policy") describes the principles
and practices that apply to the PII collected from the users of our services
("you") via our website, telephone or email communications, contests,
or other surveys and interactions.
This Privacy Policy applies to
the website www.Flyyeer.com ("Flyyeer
Travel®"), and to any other Flyyeer Travel domestic or international–owned
or managed websites that may be accessed through it.
I. DEFINITIONS
“Disclose” means to release,
transfer, disseminate, or otherwise communicate all or any part of any record
orally, in writing, or by electronic or any other means to any person or
entity.
“Member” means an individual
who has registered with the website.
“Minor” means any individual
under 18 years of age, or as defined under the laws of their jurisdiction or
residence.
“Personally Identifiable
Information” or “PII” means any recorded information about specific individual
whose identity may be inferred from the information. This information includes,
for example, name, email and mailing address, phone number, account and billing
information, and other information provided by a visitor to our website or
incidental to providing products and services to you.
“Website” means www.Flyyeer.com, as well as its child sites and
web pages, and any domestic or international–owned or managed website of Flyyeer
Travel that may be accessed through it.
II. CONSENT
By submitting PII to us or our
website, and / or by visiting www.Flyyeer.com,
you agree that we may collect, use and Disclose such PII in accordance with
this Privacy Policy and as permitted or required by law.
If you do not agree with these
terms, do not provide any PII to Flyyeer Travel. If you choose to refuse or
withdraw your consent, we may not be able to provide you with services normally
offered by Flyyeer Travel.
Flyyeer Travel does not sell or
market products to Minors. Minors are not eligible to register with, use or
purchase services via www.Flyyeer.com.
We do not knowingly collect PII from any Minor, and will not deliberately use
such information. If you are under 18, you may use www.Flyyeer.com only with the involvement
of a parent or guardian.
If you provide PII regarding
any third party, including parties traveling or vacationing with you, you must
obtain consent prior to your disclosure of this information. By providing PII
of any third party, you represent that you have all necessary authority and /
or have obtained all necessary consents from such person to allow our
collection of PII as set forth in this Privacy Policy.
III. WHAT PERSONALLY IDENTIFIABLE INFORMATION WE COLLECT
Flyyeer Travel only collects
PII that you voluntarily provide to us, or that is incidental to your use of our
services. The information we learn helps us personalize and continually improve
your experience with Flyyeer Travel, and assists us in providing for your
vacation needs. Here are the types of information we gather:
- Information You Give Us: We receive and
store any information you enter on our website or give us in any other
way. You can choose not to provide certain information, but then you might
not be able to take advantage of many of our features. We use the
information that you provide for such purposes as responding to your
requests, customizing future vacations for you, improving our website and
communicating with you. Such information may include service and purchase
information, Membership and billing information, when you call or write to
our Customer Service and other volunteered information.
- Automatic Information: We receive and
store certain types of information whenever you interact with us. For
example, like many websites, we use "cookies," and we obtain
certain types of information when your Web browser accesses the website.
Such information may include login information, browsing history,
preferences and other personalization information. Please see
"Cookies and Other Tracking Mechanisms" below for additional
information.
- E–mail Communications: Flyyeer Travel
may retain copies of our email correspondence, or if you have received and
opened correspondence. We also compare our customer lists in an effort to
avoid duplicative marketing.
- Information from Other Sources: We might
receive information about you from other sources and add it to our account
information. Such information may include when you visit sites on which we
advertise, information collected on sites that we host for third parties
and other content served by or on behalf of Flyyeer Travel on other
websites.
- Incidental Information: Flyyeer Travel
may collect information incidental to your visit of the website or
purchase of products or services. Such information may include when you
have visited the website or when you registered as a Member.
IV. HOW WE USE PERSONALLY IDENTIFIABLE INFORMATION
Flyyeer Travel uses your PII
for the purposes of responding to and processing your requests for Flyyeer
Travel products and services:
- To record your travel preferences, to
provide travel quotes, or make travel reservations on your behalf, to
communicate with you or your travel provider about your travel plans;
- To process and track your transactions
and to send information to Independent Agencies in the Flyyeer Travel
Network and other agencies via our systems and software regarding our and
our business partners' products and services and other information and
materials that may be of interest to you;
- To issue invoices, administer accounts, and
collect and process product and services payments;
- To provide tips or guidance on how to
use our website, inform you of new features on our site or provide other
information that may be of interest to users;
- To personalize the service we provide to
you, tailor your experience at our website to your interests and make more
appropriate travel recommendations;
- To send you e–mails, e–newsletters,
personalized offers via direct messaging or other communications about our
services, if you have subscribed to receive this information or you have
not advised us that you do not wish to receive such communications;
- To manage our website, diagnose
technical problems, improve content and allocate the resources of our
systems so that your experience with our website is as efficient as
possible;
- To process and track your transactions
and to send you information about our products and services and those of
business partners' and Independent Agencies in the Flyyeer Travel Network
and other information and materials that may be of interest to you;
- To develop, enhance, market, sell or
provide Flyyeer Travel products or services, or those of companies with
which we have a commercial relationship, but only if you have granted us
permission to do so or we are otherwise able to do so under applicable
law;
- To effect a corporate transaction in
connection with the sale, merger, spin–off or other corporate
reorganization of our corporation, where the information is provided to
the new controlling entity in regular course of business;
- To audit compliance with our policies
and contractual obligations;
- As permitted by, and to comply with, any
legal or regulatory requirements or provisions; or for any other purpose
to which you consent.
- Flyyeer Travel does, at times, request
credit card information, Membership ID, or national identification numbers
to help plan and book vacations. Any such information is kept and
maintained in accordance with Section VI below.
V. TO WHOM WE DISCLOSE PERSONALLY IDENTIFIABLE INFORMATION
Information about our customers
is an important part of our business, and we are not in the business of selling
it to others. Flyyeer Travel will only share your PII with our authorized
service providers that perform services or functions on our behalf, as required
by law, or as described below.
From time to time, we may
Disclose PII as follows:
- To those travel service providers with
which you have or may make arrangements through via our website. For
example, associated cruise lines, tour operators, vacation packages,
wholesalers, Independent Agencies in the Flyyeer Travel Network, travel
agents and agencies, hotel or ground transport, attraction and travel
insurance companies. We provide them only with the PII needed to assist
you in choosing and completing your purchases, as well as the booking and
reservation of travel related products and services.
- To organizations that provide services
for or on behalf of Flyyeer Travel. Examples include fulfilling orders,
delivering packages and brochures, sending postal mail and e–mail,
removing repetitive information from customer lists, analyzing data,
providing marketing assistance, providing search results and links
(including paid listings and links), processing credit card payments, and
providing customer service. These parties have access to the PII needed to
perform their functions.
- Flyyeer Travel may collaborate with
other companies via software and systems to offer additional products and
services, and may share PII to marketers of products and services which
you have authorized. This Policy does not cover the use of your PII by
these other companies. We encourage you to read a company's privacy policy
before requesting any of its products or services.
- To protect our website and our rights
under our Terms and Conditions of Use; to protect ourselves against
liability or prevent fraudulent activity; or where it is necessary to
permit us to pursue available remedies or limit any damages that we may
sustain.
- To effect a corporate transaction, in
connection with the sale, merger, spin–off or other corporate
reorganization of our corporation, where the information is provided to
the new controlling entity in regular course of business.
- Where the information is public.
- To our insurers and to regulatory
agencies.
VI. HOW WE RETAIN PERSONALLY IDENTIFIABLE INFORMATION
We will retain your PII in our
databases in accordance with our records management policy and applicable laws.
While this information may be periodically purged, the retention period may
extend beyond the end of your relationship with us. We may also need to retain
certain information to prevent fraudulent activity; to protect ourselves
against liability, permit us to pursue available remedies or limit any damages
that we may sustain; or if we believe in good faith that a law, regulation,
rule or guideline requires it.
Your PII will be stored in
secured locations and on servers controlled by Flyyeer Travel, located either
at our offices or at the offices of service providers.
VII. HOW YOU CAN CONTROL THE USE OF YOUR INFORMATION
You can always choose not to
provide PII. Guest browsing is available on the www.Flyyeer.com website, even though PII
might be needed to make a purchase or to take advantage of certain Flyyeer
Travel services.
Flyyeer Travel provides you
with choice and control over the collection and use of your PII. You can also
disable or delete certain cookies or tracking technologies as indicated in
Section VIII "Cookies and Other Tracking Mechanisms", below.
Flyyeer Travel provides you
with the opportunity to specifically choose the promotional marketing
communications you wish to receive from Flyyeer Travel. Members can opt out of
e–newsletters and other communications we offer by emailing sales@Flyyeer.com and putting
"Unsubscribe" in the Subject line. You may further adjust your
marketing preferences by providing your full name, street address and e–mail
address, and specify that you don't want to continue receiving postal mail,
email, or both. If you choose not to receive any of the promotional marketing
services that Flyyeer Travel provides, then Flyyeer Travel will not send them
to you.
VIII. COOKIES AND OTHER TRACKING MECHANISMS
We use cookies and other
tracking mechanisms to track information about your use of our website and our
services on our website. We may combine this information with other personal
information we collect from you.
Cookies. Cookies are
alphanumeric identifiers that we transfer to your computer's hard drive through
your web browser for record–keeping purposes. Some cookies allow us to make it
easier for you to navigate our website, while others are used to enable a
faster log–in process or to allow us to track your activities at our website.
There are two types of cookies: session and persistent cookies.
- Session Cookies. Session
cookies exist only during an online session. They disappear from your
computer when you close your browser or turn off your computer. We use
session cookies to allow our systems to uniquely identify you during a
session or while you are logged into the website. This allows us to
process your online transactions and requests and verify your identity,
after you have logged in, as you move through our Site.
- Persistent
Cookies.
Persistent cookies remain on your computer after you have closed your
browser or turned off your computer. We use persistent cookies to track
aggregate and statistical information about user activity.
Disabling Cookies. Most web browsers
automatically accept cookies, but if you prefer, you can edit your browser
options to block them in the future. The Help portion of the toolbar on most
browsers will tell you how to prevent your computer from accepting new cookies,
how to have the browser notify you when you receive a new cookie, or how to
disable cookies altogether. Visitors to our website who disable cookies will be
able to browse certain areas of the website, but some features may not
function.
Local Storage Objects. We may
use Flash Local Storage Objects ("Flash LSOs") to store your website
preferences and to personalize your visit. Flash LSOs are different from
browser cookies because of the amount and type of data stored. Typically, you
cannot control, delete, or disable the acceptance of Flash LSOs through your
web browser. For more information on Flash LSOs, or to learn how to manage your
settings for Flash LSOs, go to the Adobe Flash Player Help Page, choose
"Global Storage Settings Panel" and follow the instructions. To see
the Flash LSOs currently on your computer, choose "Website Storage
Settings Panel" and follow the instructions to review and, if you choose,
to delete any specific Flash LSO.
Clear GIFs, pixel tags and
other technologies. Clear GIFs are tiny graphics with a unique identifier,
similar in function to cookies. In contrast to cookies, which are stored on
your computer's hard drive, clear GIFs are embedded invisibly on web pages. We
may use clear GIFs (a.k.a. web beacons, web bugs or pixel tags), in connection
with our website to, among other things, track the activities of website
visitors, help us manage content, and compile statistics about website usage.
We and our third party service providers also use clear GIFs in HTML e–mails to
our customers, to help us track e–mail response rates, identify when our
e–mails are viewed, and track whether our e–mails are forwarded.
IX. ONLINE TRACKING AND BEHAVIORAL ADVERTISING
We may use third parties such
as network advertisers to display advertisements on our websites and to assist
us in determining relevant advertising and placement on third party websites.
Network advertisers are third parties that display advertisements based on your
visits to our website as well as other websites. This enables us and these
third parties to target advertisements by displaying ads for products and
services in which you might be interested. Third party ad network providers,
advertisers, sponsors and/or traffic measurement services may use cookies,
JavaScript, web beacons (including clear GIFs), Flash LSOs and other
technologies to measure the effectiveness of their ads and to personalize
advertising content to you. These third party cookies and other technologies
are governed by each third party's specific privacy policy, not this one. We may
provide these third––party advertisers with information about your usage of our
website and our services, as well as aggregate or non–personally identifiable
information about visitors to our website and users of our services.
We also use services like Google
Analytics and Google Customer Match to allow us to use information collected
from your use of our site and other websites to customize the pages and
advertisements that we present to you. The use of these services could also be
in the form of an advertisement on the Google search results page, or a site in
the Google Display Network. These services collect data about your use of our
site and other websites through Google advertising cookies. In connection
with our use of the Google Customer Match service, we may share your email with
the Google Customer Match service. Any data collected or shared through the use
of this service will be used in accordance with our own privacy policy and
Google's privacy policy. You can set preferences for how Google advertises to
you using the Google Ad Preferences page. Google Ad Preferences page. Alternatively,
you can opt out of a third-party vendor's use of cookies by visiting the Network Advertising Initiative opt-out page.
If you wish to prevent your
data from being used by Google Analytics, you may use the opt–out browser add
on available here.
We do not honor browser
requests not to be tracked.
You may, however, opt–out of
the collection of web viewing data over time and across unaffiliated website by
Google and many third–party ad networks, including those operated by members of
the Network Advertising Initiative ("NAI") and the Digital
Advertising Alliance ("DAA"). For more information regarding this
practice by NAI members and DAA members, and your choices regarding having this
information used by these companies, including how to opt–out of third–party ad
networks operated by NAI and DAA members, please visit their respective
websites: www.networkadvertising.org/optout_nonppii.asp (NAI) and
www.aboutads.info/choices (DAA).
Opting out of one or more NAI
member or DAA member networks (many of which will be the same) only means that
those members no longer will deliver targeted content or ads to you. It does
not mean you will no longer receive any targeted content or ads on our website
or other websites. You may continue to receive advertisements, for example,
based on the particular website that you are viewing. Also, if your browsers
are configured to reject cookies when you visit this opt–out page, or you
subsequently erase your cookies, use a different computer or change web
browsers, your NAI or DAA opt–out may no longer be effective. Additional
information is available on NAI's and DAA's websites accessible by the above
links.
X. THIRD PARTY ANALYTICS
We use automated devices and
applications, such as Google Analytics, to evaluate use of our website. We use
these tools to help us improve our website, services, performances, and user
experiences. These third party services may use cookies and other tracking
technologies to perform their services.
XI. HOW WE PROTECT YOUR INFORMATION
To protect the confidentiality
of your PII, Flyyeer Travel employs physical, administrative, and technical
safeguards to help protect the confidentiality and integrity of the information
and to reduce the risk of loss, misuse, unauthorized access disclosure or
modification of PII.
XII. CHANGES TO THE PRIVACY POLICY
By providing you with this
Privacy Statement, Flyyeer Travel is pledging our continued commitment to
protecting the information you provide us. Flyyeer Travel regularly examines
our information privacy practices to determine whether we are adhering to the
disclosures about the collection, use, sharing, and protection of your PII made
in this privacy statement.
We may change or supplement
this Privacy Policy from time to time. We may also undergo a change of
ownership. Privacy Policy changes will apply to the information collected from
the date we post the revised Privacy Policy to the website, as well as to
existing information held by us.
If we decide to change this
policy in a material way, we will obtain the necessary consents required under
applicable privacy laws if we seek to collect, use or disclose PII for purposes
materially different than those to which consent has been obtained, unless
otherwise required or permitted by law. If any proposed change is unacceptable
to you, you may request that we remove your PII from our records, as described
above.
XIII. DISPUTES
Flyyeer Travel shares your
concerns over privacy disputes. Your visit and any dispute over privacy is
subject to this Notice and our Conditions of Use, including any limitations on
damages, resolution of disputes, and application of the law of the state of
Florida. If you have questions or concerns regarding Flyyeer Travel privacy
practices, you should first contact the Chief Privacy Officer. Flyyeer Travel
will investigate and attempt to resolve complaints regarding violations of its
published Privacy Policy directly with the complainant. In the event that the
complaint cannot be resolved internally, the complainant shall submit the
matter to binding arbitration before the American Arbitration Association in
Miami, Florida.
XIV. CONTACT INFORMATION
If you have any questions or
concerns about (a) access to PII, (b) the collection, use, management or
disclosure of PII, (c) this policy or our information handling practices, (d)
with whom your PII is shared, or if you need further assistance with respect to
our Privacy Policy, you may contact our Chief Privacy Officer via our Customer
Care department as indicated below. We will attempt to respond to your
questions or concerns promptly after we receive them. e-mail: info@Flyyeer.com.
XV. YOUR CALIFORNIA PRIVACY RIGHTS
Under California Law,
California residents have the right to request in writing from a business, (a)
a list of the categories of personal information, such as name, address, e–mail
address, and the type of services provided to the customer, that a business has
disclosed to third parties (including Independent Affiliates that are separate
legal entities) during the immediately preceding calendar year for the third
parties' direct marketing purposes, and (b) the names and addresses of all such
third parties. To request the above information, please contact us by
contacting our Chief Privacy Officer via our Customer Care department via
e–mail: info@Flyyeer.com
We will respond to such written
requests within 30 days following receipt at the e–mail or mailing address
stated above. If we receive your request at a different e–mail or mailing
address, we will respond within a reasonable period of time, but not to exceed
150 days from the date received. Please note that we are only required to
respond to each customer once per calendar year.
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